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You ask, we answer... Frequently asked questions.

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Here are some common questions and answers that we are asked by our clients.  Please browse the questions and answers below and hopefully you will find your answers here.  If not, please do not hesitate to email or call anytime.


Residential Roofs

Can I install a new roof system over an old one?

Can I install a new roof system over an old one?

No. Fresh Installation is required.

Installing a new roof over the old one may result in leaking inside due to the seeped moisture inside the old roof which causes damage to the new one. Moisture reduces the R value of the roof which further increases the cost of both cooling and heating. R value is the measure which determines how resistant the material is to the heat transfer. If the value is more, material will be more resistant.

Can there be a leak-free Flat Roof?

Can there be a leak-free Flat Roof?

Come to us to change your notion. We give you a leakage proof roof that would last up to 30 years.

Do flat roofs require maintenance?

Do flat roofs require maintenance?

Proper Flat Roof Maintenance

The life span of a roofing system can be extended with proper maintenance. It is important to make sure all membranes, sealant, caulking, flashings, and penetrations are in good condition and to fix any problem before they begin to leak.

Does it always take several days to over a week to get someone who could fix the leaks in my roof? Why can’t I find good roofing service?

Does it always take several days to over a week to get someone who could fix the leaks in my roof? Why can’t I find good roofing service?

The Flat Roof Company assures you two hours of turn-around time for emergency leak complain and 48 hours for non-emergency calls. We are available 24X7and are open on all days including festivals and weekends.

How does I make sure that rain and snow run off my flat roof?

How does I make sure that rain and snow run off my flat roof?

No ‘flat roof’ is perfectly flat unless some inexperienced one designs it. For proper drainage and longevity of your roof, install a tapered insulation to add a slope.

How long is the warranty period valid for the newly installed flat roof systems?

How long is the warranty period valid for the newly installed flat roof systems?

The new flat roof has up to 10 years of warranty. If this is beyond your budget, we can offer you cheaper options that come with lesser period of warranty.

How should I decide whether to repair my existing flat roof or remove it completely down to the decking?

How should I decide whether to repair my existing flat roof or remove it completely down to the decking?

If you tear off existing roof, it will influence its performance, cost as well as insulating value of newly installed roof. But if you decide to ‘recover’ it, you save money as well as insulation value of existing roof. And even if something goes wrong, that would not be an expensive affair. As per the building laws, you cannot install above two layers of roofing. However, with the latest lightweight single ply membranes, you can think otherwise. There can be conditions where it gets important to assess the need of tearing off a roof. While there can be several factors responsible for this, trapped moisture is the most important reason.

How should I maintain my flat roof?

How should I maintain my flat roof?

Gutters and other outlets should be cleared of rubbles and foliage in both pitched and flat roofs. Deposits cause blockage and eventually leaks. Check all junctions and penetration periodically to counter leaks in their track. Take preventive measures to defer major leakage, premature replacement and interior damage. Refer to the Preventive Maintenance Programs for further details. You can also keep a tab on roofing budget and overall cost by making inspections every six months.

I am left confused with different opinions. Roofing systems differ with each contractor and everyone claims to be “the best”. What is the best way judge the option that would suit me best?

I am left confused with different opinions. Roofing systems differ with each contractor and everyone claims to be “the best”. What is the best way judge the option that would suit me best?

Flat roofs are our forte. We know their strength and weaknesses and thus design flawless roofs which make us stand out amongst others. We can also brief you how to make your roofing system keep performing well in a particular condition.

In case of sale of property, is the guarantee transferable?

In case of sale of property, is the guarantee transferable?

Since our projects are backed with insurance, if you consider selling off your property, intimate us to get the guarantee transferred to the new owner. This is a win-win situation for both the parties.

Is it necessary to have my flat roof “sloped” to avoid water clogging?

Is it necessary to have my flat roof “sloped” to avoid water clogging?

If water stands on your roof for more than 72 hours and there is no provision for drainage, you can consider sloping. Drainage is a necessary feature and should be pumped regularly. Also, warranties of some roofing systems call for sloping.

My roof is still within the warranty period, yet I’m charged every time someone comes to repair the leaks citing “it wasn’t covered”. Why?

My roof is still within the warranty period, yet I’m charged every time someone comes to repair the leaks citing “it wasn’t covered”. Why?

If your roof leaks while in the warranty period, you will not be charged a penny for labor and material cost incurred for repair.

Regular Inspections & Maintenance Programs

Regular Inspections & Maintenance Programs

Preventative maintenance programs can prevent small deficiencies from growing into costly leaks, interior damage, and early replacement. Proactive annual or semi annual inspections can catch small deficiencies, control a roofing budget, and lower overall roofing costs while extending your roof systems life.

Should I pay to get an estimate?

Should I pay to get an estimate?

We give free quotes to our callers. So call us today and receive a free in-home estimate.

While adding more insulation to my building, every contractor gave different opinions on limit of this addition. How should I know that I’m not paying extra for the additional insulation which is not required, or what I’m adding is not sufficient?

While adding more insulation to my building, every contractor gave different opinions on limit of this addition. How should I know that I’m not paying extra for the additional insulation which is not required, or what I’m adding is not sufficient?

We offer our Ultimate Insulation Program- an energy modeling program that helps us estimate your payback against different R values so that best possible insulation can be determined for the roof.

Commercial Roofs

Can I install a new roof system over an old one?

Can I install a new roof system over an old one?

No. Fresh Installation is required.

Installing a new roof over the old one may result in leaking inside due to the seeped moisture inside the old roof which causes damage to the new one. Moisture reduces the R value of the roof which further increases the cost of both cooling and heating. R value is the measure which determines how resistant the material is to the heat transfer. If the value is more, material will be more resistant.

Can there be a leak-free Flat Roof?

Can there be a leak-free Flat Roof?

Come to us to change your notion. We give you a leakage proof roof that would last up to 30 years.

Do flat roofs require maintenance?

Do flat roofs require maintenance?

Proper Flat Roof Maintenance

The life span of a roofing system can be extended with proper maintenance. It is important to make sure all membranes, sealant, caulking, flashings, and penetrations are in good condition and to fix any problem before they begin to leak.

Does it always take several days to over a week to get someone who could fix the leaks in my roof? Why can’t I find good roofing service?

Does it always take several days to over a week to get someone who could fix the leaks in my roof? Why can’t I find good roofing service?

The Flat Roof Company assures you two hours of turn-around time for emergency leak complain and 48 hours for non-emergency calls. We are available 24X7and are open on all days including festivals and weekends.

How does I make sure that rain and snow run off my flat roof?

How does I make sure that rain and snow run off my flat roof?

No ‘flat roof’ is perfectly flat unless some inexperienced one designs it. For proper drainage and longevity of your roof, install a tapered insulation to add a slope.

How long is the warranty period valid for the newly installed flat roof systems?

How long is the warranty period valid for the newly installed flat roof systems?

The new flat roof has up to 10 years of warranty. If this is beyond your budget, we can offer you cheaper options that come with lesser period of warranty.

How should I decide whether to repair my existing flat roof or remove it completely down to the decking?

How should I decide whether to repair my existing flat roof or remove it completely down to the decking?

If you tear off existing roof, it will influence its performance, cost as well as insulating value of newly installed roof. But if you decide to ‘recover’ it, you save money as well as insulation value of existing roof. And even if something goes wrong, that would not be an expensive affair. As per the building laws, you cannot install above two layers of roofing. However, with the latest lightweight single ply membranes, you can think otherwise. There can be conditions where it gets important to assess the need of tearing off a roof. While there can be several factors responsible for this, trapped moisture is the most important reason.

How should I maintain my flat roof?

How should I maintain my flat roof?

Gutters and other outlets should be cleared of rubbles and foliage in both pitched and flat roofs. Deposits cause blockage and eventually leaks. Check all junctions and penetration periodically to counter leaks in their track. Take preventive measures to defer major leakage, premature replacement and interior damage. Refer to the Preventive Maintenance Programs for further details. You can also keep a tab on roofing budget and overall cost by making inspections every six months.

I am left confused with different opinions. Roofing systems differ with each contractor and everyone claims to be “the best”. What is the best way judge the option that would suit me best?

I am left confused with different opinions. Roofing systems differ with each contractor and everyone claims to be “the best”. What is the best way judge the option that would suit me best?

Flat roofs are our forte. We know their strength and weaknesses and thus design flawless roofs which make us stand out amongst others. We can also brief you how to make your roofing system keep performing well in a particular condition.

In case of sale of property, is the guarantee transferable?

In case of sale of property, is the guarantee transferable?

Since our projects are backed with insurance, if you consider selling off your property, intimate us to get the guarantee transferred to the new owner. This is a win-win situation for both the parties.

Is it necessary to have my flat roof “sloped” to avoid water clogging?

Is it necessary to have my flat roof “sloped” to avoid water clogging?

If water stands on your roof for more than 72 hours and there is no provision for drainage, you can consider sloping. Drainage is a necessary feature and should be pumped regularly. Also, warranties of some roofing systems call for sloping.

My roof is still within the warranty period, yet I’m charged every time someone comes to repair the leaks citing “it wasn’t covered”. Why?

My roof is still within the warranty period, yet I’m charged every time someone comes to repair the leaks citing “it wasn’t covered”. Why?

If your roof leaks while in the warranty period, you will not be charged a penny for labor and material cost incurred for repair.

Regular Inspections & Maintenance Programs

Regular Inspections & Maintenance Programs

Preventative maintenance programs can prevent small deficiencies from growing into costly leaks, interior damage, and early replacement. Proactive annual or semi annual inspections can catch small deficiencies, control a roofing budget, and lower overall roofing costs while extending your roof systems life.

Should I pay to get an estimate?

Should I pay to get an estimate?

We give free quotes to our callers. So call us today and receive a free in-home estimate.

While adding more insulation to my building, every contractor gave different opinions on limit of this addition. How should I know that I’m not paying extra for the additional insulation which is not required, or what I’m adding is not sufficient?

While adding more insulation to my building, every contractor gave different opinions on limit of this addition. How should I know that I’m not paying extra for the additional insulation which is not required, or what I’m adding is not sufficient?

We offer our Ultimate Insulation Program- an energy modeling program that helps us estimate your payback against different R values so that best possible insulation can be determined for the roof.

Residential Sidings

Can I install a new roof system over an old one?

Can I install a new roof system over an old one?

No. Fresh Installation is required.

Installing a new roof over the old one may result in leaking inside due to the seeped moisture inside the old roof which causes damage to the new one. Moisture reduces the R value of the roof which further increases the cost of both cooling and heating. R value is the measure which determines how resistant the material is to the heat transfer. If the value is more, material will be more resistant.

Can there be a leak-free Flat Roof?

Can there be a leak-free Flat Roof?

Come to us to change your notion. We give you a leakage proof roof that would last up to 30 years.

Do flat roofs require maintenance?

Do flat roofs require maintenance?

Proper Flat Roof Maintenance

The life span of a roofing system can be extended with proper maintenance. It is important to make sure all membranes, sealant, caulking, flashings, and penetrations are in good condition and to fix any problem before they begin to leak.

Does it always take several days to over a week to get someone who could fix the leaks in my roof? Why can’t I find good roofing service?

Does it always take several days to over a week to get someone who could fix the leaks in my roof? Why can’t I find good roofing service?

The Flat Roof Company assures you two hours of turn-around time for emergency leak complain and 48 hours for non-emergency calls. We are available 24X7and are open on all days including festivals and weekends.

How does I make sure that rain and snow run off my flat roof?

How does I make sure that rain and snow run off my flat roof?

No ‘flat roof’ is perfectly flat unless some inexperienced one designs it. For proper drainage and longevity of your roof, install a tapered insulation to add a slope.

How long is the warranty period valid for the newly installed flat roof systems?

How long is the warranty period valid for the newly installed flat roof systems?

The new flat roof has up to 10 years of warranty. If this is beyond your budget, we can offer you cheaper options that come with lesser period of warranty.

How should I decide whether to repair my existing flat roof or remove it completely down to the decking?

How should I decide whether to repair my existing flat roof or remove it completely down to the decking?

If you tear off existing roof, it will influence its performance, cost as well as insulating value of newly installed roof. But if you decide to ‘recover’ it, you save money as well as insulation value of existing roof. And even if something goes wrong, that would not be an expensive affair. As per the building laws, you cannot install above two layers of roofing. However, with the latest lightweight single ply membranes, you can think otherwise. There can be conditions where it gets important to assess the need of tearing off a roof. While there can be several factors responsible for this, trapped moisture is the most important reason.

How should I maintain my flat roof?

How should I maintain my flat roof?

Gutters and other outlets should be cleared of rubbles and foliage in both pitched and flat roofs. Deposits cause blockage and eventually leaks. Check all junctions and penetration periodically to counter leaks in their track. Take preventive measures to defer major leakage, premature replacement and interior damage. Refer to the Preventive Maintenance Programs for further details. You can also keep a tab on roofing budget and overall cost by making inspections every six months.

I am left confused with different opinions. Roofing systems differ with each contractor and everyone claims to be “the best”. What is the best way judge the option that would suit me best?

I am left confused with different opinions. Roofing systems differ with each contractor and everyone claims to be “the best”. What is the best way judge the option that would suit me best?

Flat roofs are our forte. We know their strength and weaknesses and thus design flawless roofs which make us stand out amongst others. We can also brief you how to make your roofing system keep performing well in a particular condition.

In case of sale of property, is the guarantee transferable?

In case of sale of property, is the guarantee transferable?

Since our projects are backed with insurance, if you consider selling off your property, intimate us to get the guarantee transferred to the new owner. This is a win-win situation for both the parties.

Is it necessary to have my flat roof “sloped” to avoid water clogging?

Is it necessary to have my flat roof “sloped” to avoid water clogging?

If water stands on your roof for more than 72 hours and there is no provision for drainage, you can consider sloping. Drainage is a necessary feature and should be pumped regularly. Also, warranties of some roofing systems call for sloping.

My roof is still within the warranty period, yet I’m charged every time someone comes to repair the leaks citing “it wasn’t covered”. Why?

My roof is still within the warranty period, yet I’m charged every time someone comes to repair the leaks citing “it wasn’t covered”. Why?

If your roof leaks while in the warranty period, you will not be charged a penny for labor and material cost incurred for repair.

Regular Inspections & Maintenance Programs

Regular Inspections & Maintenance Programs

Preventative maintenance programs can prevent small deficiencies from growing into costly leaks, interior damage, and early replacement. Proactive annual or semi annual inspections can catch small deficiencies, control a roofing budget, and lower overall roofing costs while extending your roof systems life.

Should I pay to get an estimate?

Should I pay to get an estimate?

We give free quotes to our callers. So call us today and receive a free in-home estimate.

While adding more insulation to my building, every contractor gave different opinions on limit of this addition. How should I know that I’m not paying extra for the additional insulation which is not required, or what I’m adding is not sufficient?

While adding more insulation to my building, every contractor gave different opinions on limit of this addition. How should I know that I’m not paying extra for the additional insulation which is not required, or what I’m adding is not sufficient?

We offer our Ultimate Insulation Program- an energy modeling program that helps us estimate your payback against different R values so that best possible insulation can be determined for the roof.

Aluminum Evestroughs

Can I install a new roof system over an old one?

Can I install a new roof system over an old one?

No. Fresh Installation is required.

Installing a new roof over the old one may result in leaking inside due to the seeped moisture inside the old roof which causes damage to the new one. Moisture reduces the R value of the roof which further increases the cost of both cooling and heating. R value is the measure which determines how resistant the material is to the heat transfer. If the value is more, material will be more resistant.

Can there be a leak-free Flat Roof?

Can there be a leak-free Flat Roof?

Come to us to change your notion. We give you a leakage proof roof that would last up to 30 years.

Do flat roofs require maintenance?

Do flat roofs require maintenance?

Proper Flat Roof Maintenance

The life span of a roofing system can be extended with proper maintenance. It is important to make sure all membranes, sealant, caulking, flashings, and penetrations are in good condition and to fix any problem before they begin to leak.

Does it always take several days to over a week to get someone who could fix the leaks in my roof? Why can’t I find good roofing service?

Does it always take several days to over a week to get someone who could fix the leaks in my roof? Why can’t I find good roofing service?

The Flat Roof Company assures you two hours of turn-around time for emergency leak complain and 48 hours for non-emergency calls. We are available 24X7and are open on all days including festivals and weekends.

How does I make sure that rain and snow run off my flat roof?

How does I make sure that rain and snow run off my flat roof?

No ‘flat roof’ is perfectly flat unless some inexperienced one designs it. For proper drainage and longevity of your roof, install a tapered insulation to add a slope.

How long is the warranty period valid for the newly installed flat roof systems?

How long is the warranty period valid for the newly installed flat roof systems?

The new flat roof has up to 10 years of warranty. If this is beyond your budget, we can offer you cheaper options that come with lesser period of warranty.

How should I decide whether to repair my existing flat roof or remove it completely down to the decking?

How should I decide whether to repair my existing flat roof or remove it completely down to the decking?

If you tear off existing roof, it will influence its performance, cost as well as insulating value of newly installed roof. But if you decide to ‘recover’ it, you save money as well as insulation value of existing roof. And even if something goes wrong, that would not be an expensive affair. As per the building laws, you cannot install above two layers of roofing. However, with the latest lightweight single ply membranes, you can think otherwise. There can be conditions where it gets important to assess the need of tearing off a roof. While there can be several factors responsible for this, trapped moisture is the most important reason.

How should I maintain my flat roof?

How should I maintain my flat roof?

Gutters and other outlets should be cleared of rubbles and foliage in both pitched and flat roofs. Deposits cause blockage and eventually leaks. Check all junctions and penetration periodically to counter leaks in their track. Take preventive measures to defer major leakage, premature replacement and interior damage. Refer to the Preventive Maintenance Programs for further details. You can also keep a tab on roofing budget and overall cost by making inspections every six months.

I am left confused with different opinions. Roofing systems differ with each contractor and everyone claims to be “the best”. What is the best way judge the option that would suit me best?

I am left confused with different opinions. Roofing systems differ with each contractor and everyone claims to be “the best”. What is the best way judge the option that would suit me best?

Flat roofs are our forte. We know their strength and weaknesses and thus design flawless roofs which make us stand out amongst others. We can also brief you how to make your roofing system keep performing well in a particular condition.

In case of sale of property, is the guarantee transferable?

In case of sale of property, is the guarantee transferable?

Since our projects are backed with insurance, if you consider selling off your property, intimate us to get the guarantee transferred to the new owner. This is a win-win situation for both the parties.

Is it necessary to have my flat roof “sloped” to avoid water clogging?

Is it necessary to have my flat roof “sloped” to avoid water clogging?

If water stands on your roof for more than 72 hours and there is no provision for drainage, you can consider sloping. Drainage is a necessary feature and should be pumped regularly. Also, warranties of some roofing systems call for sloping.

My roof is still within the warranty period, yet I’m charged every time someone comes to repair the leaks citing “it wasn’t covered”. Why?

My roof is still within the warranty period, yet I’m charged every time someone comes to repair the leaks citing “it wasn’t covered”. Why?

If your roof leaks while in the warranty period, you will not be charged a penny for labor and material cost incurred for repair.

Regular Inspections & Maintenance Programs

Regular Inspections & Maintenance Programs

Preventative maintenance programs can prevent small deficiencies from growing into costly leaks, interior damage, and early replacement. Proactive annual or semi annual inspections can catch small deficiencies, control a roofing budget, and lower overall roofing costs while extending your roof systems life.

Should I pay to get an estimate?

Should I pay to get an estimate?

We give free quotes to our callers. So call us today and receive a free in-home estimate.

While adding more insulation to my building, every contractor gave different opinions on limit of this addition. How should I know that I’m not paying extra for the additional insulation which is not required, or what I’m adding is not sufficient?

While adding more insulation to my building, every contractor gave different opinions on limit of this addition. How should I know that I’m not paying extra for the additional insulation which is not required, or what I’m adding is not sufficient?

We offer our Ultimate Insulation Program- an energy modeling program that helps us estimate your payback against different R values so that best possible insulation can be determined for the roof.

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